Level 2 Conflict Management
£150.00
Location:
In Person at: Prosec Consultancy Ltd, Wiltshire, UK
Certification:
Highfield Qualifications certified-mccormack Certified by McCormack, Awarded By NOCN
Course Information
Intended Audience
This Conflict Management course has been designed to provide conflict management skills to anyone in a customer-facing role, dealing with service users or the public in general.
Pre-requisites
- Be 16 years or older
- Sufficient English speaking and literacy skills
- Proof of ID & residency
Course Overview
Not all customer-facing roles are the same, and sometimes dealing with the public can have challenges, particularly when handling issues and complaints.
This Conflict Management course is also a valuable qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
Course Syllabus
Includes:
- How communication can be used to solve problems and reduce the likelihood of conflict
- The factors that influence human responses in conflict situations
- How to assess and reduce risks in conflict situations
- How to communicate effectively and de-escalate conflict in emotive situations
- Good practice to follow after conflict situations
Assessment Term
One multiple-choice exam and practical assessments
