This Conflict Management course has been designed to provide conflict management skills to anyone in a customer-facing role, dealing with service users or the public in general.
- Be 16 years or older
- Sufficient English speaking and literacy skills
- Proof of ID & residency
- 1 Day – Classroom-based
- At our venue or location that suits your group
- Regulated Certificate Awarded By Highfield Qualifications
Course Overview
Not all customer-facing roles are the same, and sometimes dealing with the public can have challenges, particularly when handling issues and complaints.
This Conflict Management course is also a valuable qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
Syllabus
Includes:
- How communication can be used to solve problems and reduce the likelihood of conflict
- The factors that influence human responses in conflict situations
- How to assess and reduce risks in conflict situations
- How to communicate effectively and de-escalate conflict in emotive situations
- Good practice to follow after conflict situations
Assessment
One multiple-choice exam and practical assessments
Pricing & Course Dates
Competitive – Special prices for group bookings. Visit our booking page for individual prices and course dates.
Email us to BookWhere to stay
A short walk from our training facility there is an ideal place for candidates to stay when attending our courses.
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