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This Conflict Management course has been designed to provide conflict management skills to anyone in a customer-facing role, dealing with service users or the public in general.
Not all customer-facing roles are the same, and sometimes dealing with the public can have challenges, particularly when handling issues and complaints.
This Conflict Management course is also a valuable qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
One multiple-choice exam and practical assessments
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