Conflict Management
Level 2

This course has been designed to provide conflict management skills to anyone in a customer-facing role, dealing with service users or the public in general.

  • Be 16 years or older
  • Sufficient English speaking and literacy skills
  • Proof of ID & residency
  • 2 Days – Classroom-based
  • At our venue or location that suits your group
  • Regulated Certificate Awarded By Highfield Qualifications

Course Overview

Not all customer-facing roles are the same, and sometimes dealing with the public can have challenges, particularly when handling issues and complaints.

This course is also a valuable qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

Syllabus

Includes:

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • The factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate conflict in emotive situations
  • Good practice to follow after conflict situations

Assessment

One multiple-choice exam and practical assessments

Pricing & Course Dates

Competitive – Special prices for group bookings. Visit our booking page for individual prices and course dates.

Email us to Book

Where to stay

A short walk from our training facility there is an ideal place for candidates to stay when attending our courses. 

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